We don’t like writing Terms and Conditions… and we know you don’t like reading them either – but they are here for a reason and that’s to protect both you and us. If you can please take a few moments to read them, it will make things clear before we continue. If you have any other questions about our terms and conditions, please call us on 07826263997. We will be more than happy to chat to you.
Booking your preferred date
All bookings are subject to the availability of our chefs. We will always try our best to give you your first choice of date, but cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice. Please note, your preferred date will only be blocked out once funds have been received
Changes and Cancellations
Once you have booked a date for Private Chef Ne Ltd Personal Chef service, if you need to reschedule or cancel, we will always do our best to help. If you confirm your cancellation at least 10 days before the date booked, you will receive a full refund, minus 10% of the invoiced amount for our administration charges. If you request a change of date or location at least 10 days before the date you originally booked, we will do our very best to meet your new requirements, subject to the availability of the chef. Unfortunately we cannot offer any refund if you cancel less than 7 days in advance of the booked appointment. In some instances, we may be able to change the date, subject to the availability of the chef but this is not guaranteed. You may wish to consider taking out suitable insurance to cover cancellations beyond your control. Should the number of guests change there will be an additional charge accordingly. We cannot however refund any fees based on party numbers dropping as produce may have already been purchased.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and arrange a different chef, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking. On booking, we will ask how many people will be attending the dinner party.
If you would like to reduce the number of guests attending your event, please notify us at least 10 days in advance. Should you miss this notice period, we will not ba able to offer any refunds. If you would like to increase the number of guests attending your event, as long as you notify us more than 7 days in advance of your appointment, we will arrange for enough ingredients to cover this. There will be an additional charge per person which will be discussed with you and which must be paid in full at least 5 days in advance of the appointment.
PLACING YOUR ORDER
Please choose your order carefully and ensure you have read, asked any relevant questions regarding taste, texture or ingredients and understood the description of the dishes carefully. Private Chef NE Ltd make every effort to describe all dishes accurately not every single ingredient can be listed. You can request full description of proposed ingredients in each dish prior to ordering, please do so by email. By confirming your order you acknowledge that you have read and accepted the description and concluding information concerning the dishes and accept responsibility for choosing the goods ordered. Private Chef NE Ltd make every effort to prepare food to your personal tastes, we cannot be held responsible of any goods that are not to your liking and such goods cannot be returned, swapped for alternative dishes or costs refunded. By confirming your order you acknowledge and accept that your food is made specifically for you from fresh ingredients and other ingredients and therefore cannot be reproduced to exact flavour, colour, texture, taste or quantity and thus variations of these factors will occur in home cooked food. Food cannot be returned, swapped for alternative dishes or costs refunded. Before we prepare any food for you, a client consultation will be carried out to assess food preference, dietary requirements, allergies and kitchen equipment available. It is you, the clients responsibility to provide accurate, complete and updated information as required to provide food to you and your family’s tastes and requirements. Private Chef NE Ltd does not accept any responsibility or makes any warranties for clients not disclosing any valid information.
In the highly unlikely event that the food is unfit for consumption by fault of Private Chef NE Ltd the client must inform ourselves in writing immediately. The food declared by client unfit for consumption can be returned to and tested by Private Chef NE Ltd & multiple experts and if found to be unfit for consumption the cost of ingredients of the spoiled food will be refunded at the discretion of Private Chef NE Ltd. Private Chef Ne Ltd will not refund the cost of any food returned to be tested that is deemed not spoiled.
Drinks are not included in any of our services unless specified. Occasionally we may be able to source drinks for you. Please contact us to discuss this prior to your booking. Waiting staff are available should your booking require this service although this is not a service in which we provide short notice.
All bookings are subject to a 20% deposit at the time of booking and must be fully paid for in advance. Outstanding balances should be paid in full no later than 5 working days prior to the date of the event. This is usually done via direct bank transfer/ online banking; all details required for this are shown at the bottom of your invoice. Tips/gratuities are not included in the cost of Private Chef NE Ltd services and are left to your discretion; if you would like to show your appreciation of your Chef and their work please feel free to do so to them directly.
We hold public liability insurance which covers you for personal injury and damage to your property for up to a value of £1 million. We also hold product liability insurance up to a value of £1 million. For your safety, please inform us in advance of the booking if you have any dietary requirements, are pregnant, have diabetes, epilepsy or an allergy to something, or if you think there may be something else that the chef should be aware of.
YOUR RESPONSIBILITIES TO THE CHEF
Before the chef’s arrival your kitchen should be clean and tidy with clear work surface to a reasonable degree. On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. You should show the chef what equipment may be used for the dinner party, including pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary), removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the dinner party. We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens our team will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings will be issued against you.
THE GREAT BRITISH WEATHER
If you choose an outdoor location for your dinner party, appropriate cooking facilities must be available. Please make sure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule events due to adverse weather.
KITCHEN EQUIPMENT REQUIREMENTS
You must have at least a minimum level of equipment in your kitchen. We will check what equipment you have on booking and discuss any potential issues.
Private Chef NE Ltd terms and conditions
OTHER TERMS AND CONDITIONS
Nothing in these Terms and Conditions shall exclude the liability of Private Chef NE Ltd for personal injury or death caused by its negligence. By means of your order and/or registration to our mailing list, you are agreeing with these General Business Terms and Conditions. We reserve the right to amend these Terms and Conditions from time to time without notice. Private Chef NE Ltd in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. We reserve the right to add, delete or change fees or charges at any time with notice as provided in this Contract. These Terms and Conditions shall be governed by and construed in accordance with the laws of England.